Any issues relating to the properties managed by Thirteen Group on Windmill Avenue, Manor Woods MUST be reported by phone 0300 111 1000 weekdays from 8am to 7pm, or 9am to 3pm (Sat) or email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Contact Us Thirteen

North Yorkshire Council is the Local Flood Authority.

Contact North Yorkshire Council in an emergency by telephone on 0300 131 2 131

Highways: To report a highway emergency please contact 101 and speak to North Yorkshire Police. Highway emergencies include:

• any highway hazards such as flooding, mud or diesel spillages, carriageway debris, fallen trees
• any road or footway defects which may be a danger to highway users

You can report a non-emergency highway issue on our potholes and road condition issues page.

Click on the following links for information and advice on how to tackle flooding and how to best protect your property:

Protect your property and business from flooding - Information and advice on how best to protect your property or business from flooding, including where to find or request sandbags.

What to do after a flood - Information and advice should your home or business have suffered from flooding. 

Flood and water management - Information about how North Yorkshire Council tackle local flood risks and what we are doing to protect communities.

Click here to download a template or pick up a printed template from the library or the Moorside Store.

Entries need to be submitted to the Town Council office at the library, Church House, 7 High Market Place by Friday 12 January 2024.

Tell Commissioner Zoë how much you think should be invested in policing and fire and rescue services in North Yorkshire and York

North Yorkshire’s Police, Fire and Crime Commissioner, Zoë Metcalfe, is asking how much you think should be invested in local policing and fire and rescue services from your council tax bills from April next year.

One of Zoë’s roles, required by law, is to set the police and fire precepts – the amounts dedicated to policing and fire and rescue services in North Yorkshire and York from every household.

As part of her commitment to ensure everyone has the chance to have their say before the amounts are decided, she wants to know your views as part of a consultation. She will then make her proposals to the Police, Fire and Crime Panel in February.

The survey opens today, Monday 4 December, and runs until midnight Monday 21 January at www.tellCommissionerZoe.co.uk.

Commissioner Zoë said:

“One of my roles is to set the precepts for North Yorkshire Police and North Yorkshire Fire and Rescue Service, something every Commissioner has to do each year.

“It is never easy to ask residents for more money, and I know that many individuals and families are facing financial pressures once again this coming year, but our emergency services are also dealing with rising costs as they continue their vital work to keep us all safe.

“And again, this year the decision will be challenging, as I have to balance the burden on taxpayers and the growing demands for services from our police and fire and rescue services, so it's vital that I hear your views.

“Please go online, take just a few minutes to have your say and I will ensure your views are reflected when decisions are made.”

Details on the consultation and the proposals to be commented on can be found at www.tellCommissionerZoe.co.uk.

Scan the QR code to #HaveYourSay.