North Yorkshire Council Revenues and Benefits System Upgrade

We are emailing to advise that we’re upgrading our Council Tax, Business Rates and Housing Benefits systems between 2 May and the end of June 2025. We will be merging seven legacy systems into one consistent system for everyone in North Yorkshire. To do this, we will need to turn off our systems, staggering the closedowns over seven weeks.

Whilst the systems are down, customers will still be able to submit requests, however, we will be unable to action any changes. We will process requests as quickly as we can from end of June 2025 when our new system launches. Most people will be unaffected, and our customers do not need to do anything while we make these changes.

Upgrading our systems means we will be able to offer more integrated and holistic support, combining services that were previously provided separately by districts, boroughs, and the county council. Using one system will help us support our customers and provide a more responsive and streamlined experience.  

We have created a series of FAQs. You can also visit www.northyorks.gov.uk/CitizensAccess for further information about the changes.

If you have any further questions about the system upgrade, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will get back to you.

Kind regards,

Claire Vieira